Policies
Refund Policy
Review how refunds, returns, cancellations, and support requests are handled for products and custom solutions purchased from Vex Production.
Overview
How refunds work
We want customers to feel confident when purchasing from Vex Production. Because we offer a mix of digital products, physical 3D-printed items, and custom solutions, refund eligibility may vary based on the type of order and the stage of fulfillment.
Please review the terms below before making a purchase. If you believe there is an issue with your order, contact us promptly at admin@vexproduction.com so we can review the situation and help determine the next step.
Eligibility
What may qualify
Refund requests are generally reviewed based on product type, delivery status, and whether the item was custom-made or personalized. Approved outcomes may include a refund, replacement, store credit, or another reasonable resolution.
Digital products may be non-refundable after delivery or download.
Physical items may qualify if damaged, defective, or materially different from the order.
Custom work may be non-refundable once production or development has started.
Requests should be submitted as soon as possible with order details and supporting information.
Need help?
Questions about an order
If you need help with a recent purchase, custom request, or product issue, contact Vex Production and we’ll point you to the right next step.